Redesigning The Pre-Clinical Intake Experience for Urgent Medical Needs
In situations requiring immediate medical attention, what are the common options people consider?
What is it like to visit an urgent care center?
How do past experiences influence people’s current experiences seeking immediate medical attention?
What factors influence people’s decisions to look for immediate medical needs?
How do people usually get to urgent care centers?
Before arriving at an urgent care center, how do people typically feel?
When people aren’t feeling well, what can help them feel better?
Who provides help when people visit the urgent care center?
Who do people contact and when do they contact when visiting an urgent care center?
What is the experience like when helping someone get immediate medical attention at an urgent care center?
What is the difference between visiting an urgent care center alone versus with a companion?
What information do nurses at urgent care centers collect before admitting a patient?
What information do doctors at an urgent care center must know before treating a patient?
How do urgent care centers effectively manage their resources, including personnel, supplies, pharmaceuticals, beds, diagnostic tools, and space, and who manages these resources?
How can a patient best choose between a doctor visit, urgent care or the emergency room?
How does an insurance company handle payments when their customers visit an urgent care center?
What is the information that insurance providers want their customers to know when seeking immediate medical attention?
Who is going to help patients get ready before they use self-driving services to get to urgent care centers?
What is the role of a human caregiver in a patient’s journey when using self-driving services to reach an urgent care center?
If this is a space of a self-driving vehicle designed for healthcare purposes, does the space make you feel comfortable? If so, how? If not, how?
If you have more questions, please email me at: yue.dai@sjsu.edu